How do I register a
personal account?
Enter the Smart PV Community website, select the correct
Country and click Register in the
upper right corner of the page to complete the registration.
How do I register a
company account?
After registering a personal account, enter the Smart PV Community website and click
Registration & Certification tab on the homepage.
What is the difference between an employee's personal account and a company account?
With an employee account, you can browse and view public information within the
community and link to a company account.
With a company administrator account, you can browse and view company-related
content, manage the company and employee accounts associated with the company,
participate in incentive activities on behalf of the company, claim incentives, and
manage employee FusionSolar accounts.
How do I
modify
or add a company administrator?
By default, the first employee account to complete the company registration becomes
the administrator account for the company.
After a company account is registered, the company administrator can add or set other employee accounts of the associated company as the company administrator.
How do I submit an administrator authorization letter? (Website requirements differ by
countries due to legal regulations)
Step 1. Download the Administrator Authorization template from the
Installer Company Certification page.
Step 2. Upload the attachment after receiving the company’s written authorization.
(Requirements may vary in different countries due to different legal requirements)
How can a company administrator approve an application to associate an employee account
with the company?
Step 1:Click Registration & Certification tab on the homepage.
Step 2: Click Company Management > Company Members
Management. The administrator can then view and review the
application for the associated employee account.
How can an employee's personal account be associated with a company account?
Step 1. Click Registration & Certification tab on the homepage.
Step 2：Click Associate Installer Company, enter the installer company name or company ID.
Step 3：After the company administrator approves the application, the employee's personal account can be associated with the company.
What is the function of an employee's personal account to be associated with the company
account?
After an employee's personal account is associated with the company, and if the
employee passes the community exam, the employee will be automatically recorded in
the system by the company. The number of certified engineers can be verified when
the company upgrades.
How can a company administrator bind to the company's FusionSolar account?
Step 1: Navigate to “Registration & Certification” > “Company Management” > Click the button on the right of “FusionSolar Installation Scale” > Click “Copy Company ID and Jump”.
Step 2: After jumping to FusionSolar, log in FusionSolar admin account, and find: “System” > “Company Management” > “Company Authentication”, Click “Bind” to paste your smart PV community company ID. Search your company, and click “OK” to submit the binding application.
Step 3: Go back to smart PV community, find “FusionSolar Installation Scale” (refer to Step 1), and you will see a request To Be Approved, Click the red number to view more and click “√” to approve the binding application.
Why do company administrators need to bind to the company's FusionSolar accounts?
The installation scale of an installer company is based on the total installation volume of the FusionSolar accounts linked to the company. Therefore, establishing the mapping between the smart PV community company account and the company’s FusionSolar account is essential.
Corporate incentives are calculated automatically.
The installer company's scale is automatically verified during company upgrades.
How to cancel a company account?
1. To prevent the loss of important data such as bonus points and incentives, it is not recommended to directly cancel the company account.
2. If no bonus points or device incentives data are generated, the system now allows the registered company administrator to cancel the company account and re-register if needed. Please Click "Registration&Certification">"my profile" > "Deregister Company" to proceed.
If the company administrator cannot be contacted, how can I become the new company
administrator through an appeal?
An employee need to request to become the new administrator of the company, please click on "Registration & Certification" > "My Profile" > "Change Company Administrator" , fill in the relevant information, and upload the required company documentation to initiate the change. Once approved, you will become the new administrator of the company account.
How do I modify information such as company name and address?
1. The country, name, and registration number in the company registration information must match the details in the registration documents.
2. If you really need to modify the company name or address, you can edit the company information by navigating to "Registration & Certification" > "Company Management" > "Company Information" > "View More".
How do
I
unbind an employee account from a company?
1. If you are a company employee (not a company administrator), you can disassociate the company by following these steps on your personal page: Go to "Registration & Verification" > "My Profile" > "Disassociate".
2. If you are one of the company administrators, please click "Registration & Certification" > "Company Management" > "Company Member Management"> "Cancel Administrator Permission" to revoke your administor permission. Afterward, go to "Registration & Certification" > "My Profile" > "Disassociate" to unbind from the company. The changes will take effect immediately.
3.If you are the only one administrator under your company account, you need to add another employee account of the associated company as the new administrator of the company. Then please click "Registration & Certification" > "Company Management" > "Company Member Management"> "Cancel Administrator Permission" to revoke your administor permission. Afterward, go to "Registration & Certification" > "My Profile" > "Disassociate" .
How
do I modify the "Country" option in my profile?
You can modify the "Country" option using the following path: Click the profile icon in the upper right
corner → My Profile → Edit → Country.
Please note: If you confirm that you need to change to another country within the same
region, after changing the country, all community points, events participation records,
learning progress, installer engineer certificates, and personal information obtained on the current site
will be deleted. Your basic personal information will be carried over to the new site to generate a new
community account.
Please note: If you confirm that you need to change to a country from a different region,
please first deactivate your community account ( My Profile → Disabling the Community Account Service ),
then select the desired site from the community's country options. Fill in your personal information in the
profile, and a new community account for the new site will be generated. All community points, event
participation records, learning progress, engineer certificates, and personal information from the original
site will be deleted.
