Huawei Smart PV Community User Agreement (hereinafter referred to as "this Agreement") is a legally binding
contract between you and Huawei Technologies (UK) Co., Ltd. (hereinafter referred to as “Huawei”) on matters
related to the use of the Huawei Smart PV Community (hereinafter referred to as “this Community” or “this
Website”). Please read this Agreement carefully and ensure that you fully understand this Agreement.
Article 1 Confirmation and Acceptance of This Agreement
1. This Community (domain name: community.solar.huawei.com) is operated by Huawei. Please read this
Agreement carefully before using this Website. When you use the functions or services of this Website,
please understand the applicable terms of use and rules of such functions or services.
2. You must reach the legal age of majority for the legal jurisdiction that you reside in and have the legal
capacity to enter into contracts.
Article 2 Functions of This Community
1.Account Registration
You can register a Huawei Uniportal ID and log in to this Community. After completing your personal
information, you can use the corresponding services. If you only use the browsing function of this
Community, you can choose not to register or log in. To use functions such as participating in video
training, downloading materials, signing up for online and offline events, taking installer exams, joining
the Installer Map and managing installer company information, you must register a Huawei Uniportal ID.
During registration, you must specify your country/region, mobile number, or email address as required on
the registration page, and set the password. After registration, please keep your account and password
secure.
2. Training
After registration, you can access the basic courses and participate in video training on this Website.
3. Exams and Certification
This Community uses Huawei iLearning to provide online exams and certification services for installers. You
must provide your name and email address to Huawei iLearning to complete the exam registration. After
passing the exam, you can obtain an installer certificate. Huawei iLearning is the data controller of the
preceding information that you provide. For details about how the platform uses and protects your personal
information, see the Privacy
Statement.
4. Events
This Community provides you with webinars and offline events. When you sign up for an event, you need to
provide your name, email address, company name, country/region, and other relevant information so that we
can send you event notifications promptly. For participating in events, users can collect activity points,
which indicate their individual level of engagement within this Community.
5. Rewards
This Community provides you with the service of redeeming bonus points for rewards in the online mall. We
will collect information including your name, email address, company address, city, country/region, postal
code, mobile number, and distributor name in order to send rewards to you. For details about how to redeem
bonus points for rewards, choose User Center > My Points > Claim more points > Terms of Use
of Huawei Smart PV Community Bonus Mall on this Website. To obtain bonus points, users need to
provide the FusionSolar account and product SN in order to check if your device is eligible for points.
6. Installer Company
(1) Installer Company Registration
The legal representative or an authorized individual from the company needs to visit the Huawei Digital
Power Smart PV Community website at http://community.solar.huawei.com/ to create an engineer account. This
account will then serve as the default company administrator account to complete the registration of the
company account. The information required for company registration includes the company name, country, city,
email address, telephone number, and the company license number (or company registration number).
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Installer Company Registration
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Basic Requirements
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Company License Number (or Company Registration Number)
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Huawei Products Installation Scale
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None
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Competency Standards (Number of Certified Engineers)
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None
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(2) Installer Company Certification
After registering the installer company, the certification process for the installer company involves
providing necessary information to verify the company's legal business identity in compliance with local
laws and regulations. This may include providing the company's address, license or registration number
document, signing the General Terms and Conditions of Collaboration, and submitting
the administrator's Letter of Authorization.
(3) Employee Account Management
Installer companies can assist their engineers in creating individual accounts and associating them to the
company account for easier management. The association will be established upon approval by the
administrator.
(4) Loyalty Installers Program Certified Standards and Corresponding Benefits
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Huawei Fusionsolar Loyalty Installers Program
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Elite Installers
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Preferred Installers
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Certified Installers
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Certified Standards
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Satisfied with following standards at the same time:
1. Certified Standard: Complete the Certification
2. HUAWEI Product Volume:
Inverter ≥1 MW/per year)
Or Energy Storagy System ≥500 MWH/per year
3. Senior engineer number ≥1
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Satisfied with following standards at the same time:
1. Certified Standard: Complete the Certification
2. HUAWEI Product Volume:
Inverter ≥10MW/per year)
Or Energy Storagy System ≥3 MWH/per year
3. Preliminary engineer number ≥1
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Certified Standard: Complete the Certification
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Benefits
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Points Incentive
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1.2 times points
Specialized Promotions
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1.1 times points
Specialized Promotions
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1.0 times points
General Promotions
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Course Training
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VOnline/offline courses
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Online/offline courses
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Online Courses
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Company Information Display Priority
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Highest
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High
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Normal
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7. Promotion
Installer companies can apply for the promotion activities operated by Huawei on this Community. If the
installer companies meet the requirements, you can apply for and obtain the corresponding gifts (for
example, install 10 devices can get 1 device free). Huawei will contact the logistics service provider to
send the gift to the installer companies.
You understand and agree that this Community provides you with goods and services on an "as-is" and
"as-available" basis. We have the right to determine the form and content of the services and to change,
suspend, or terminate some or all of the preceding functions or services.
Availability of content and functions
You understand and agree that content and functions are provided on an "as-is" and "as-available" basis. We
have the right to determine the form and content of the services and to change, suspend, or terminate some
or all of the preceding functions or services.
Article 3 Access to This Website
To access or use this Community, you must prepare the equipment needed to connect to the Internet and bear
the service fees by yourself, including but not limited to the network access fee and mobile data fee. When
using any third-party services, you shall also comply with the third-party service guidelines and related
fee regulations.
Article 4 User Information
1. Once you successfully register an account in this Community, please keep your username and password
secure. You shall bear any losses incurred as a result of your negligence. If you find any unauthorized use
of your account or any possible vulnerability on this Website, please promptly notify us.
2. In order to protect your personal interests, please do not use a simple password containing your date of
birth, name, or repeated or consecutive letters or numbers, or share your password with others.
3. You shall keep confidential the verification code sent to you by us when you register an account with
this Website using your mobile number, reset your password, perform real-name authentication, or link your
mobile number. You shall bear any losses incurred due to the disclosure of your verification codes. When
applying to become a user of this Website, you shall provide authentic, accurate, complete, legal, and valid
user information to this Community. If your personal information changes, please notify this Community to
update it promptly. If the personal information you provide is not authentic, accurate, or complete, or
there is evidence to prove that you have improperly registered or used multiple accounts according to the
policies of this Community, you shall bear all liabilities and consequences incurred therefrom. In this
case, Huawei reserves the right to refuse to provide services, or block or delete your user account within
the scope permitted by laws. With respect to the handling of your data, reference is made to the Privacy Policy.
Article 5 Cyber Security
1. The server of this Website is located in Germany. The management and operation of this Community takes
place in Centro Empresarial Castellana Norte,Calle de Isabel Colbrand, 22, 28050 Madrid,Spain. This Website
is accessible worldwide, but some functions or services that are discussed, proposed, supplied, or provided
on or through this Website may not be available to all people or in all geographic locations.
2. You shall not use this Website for illegal purposes or purposes prohibited by this Agreement. You shall
not use this Website or its content to infringe on the legal rights and interests of other organizations or
individuals.
3. You shall not attempt to illegally access, decipher, or use any other illegal methods to gain
unauthorized access to the content of this Website or use its services. You shall not track, reverse lookup,
crack, or decode any information about customers of this Website, including but not limited to any Huawei
Uniportal ID accounts not owned by you.
4. You shall not violate any network security mechanisms or authentication measures utilized by or linked to
this Website. You shall not probe, scan, or test for any network vulnerabilities of or linked to this
Website. You shall not launch any form of network attack against this Website, nor spread viruses, or Trojan
horses on or through this Website.
5. You agree not to use any device, software, or program to interfere with or try to interfere with this
Website's operations, any transactions made on this Website, or other users' use of this Website. You shall
not engage in any actions that store unreasonable or disproportionate amounts of data on the
infrastructures, systems, or networks of this Website or systems or networks linked to this Website.
6. This Website may contain links to other independent third-party websites, products, or services, which
are provided only for your convenience. Huawei does not provide any express or implied guarantees regarding
the content, services, or information linked to other websites, nor shall these links be taken as being
recommended, recognized, or authorized by Huawei. Huawei has no control over the privacy or data protection
policies of third parties, and such third parties are not bound by this Agreement. You shall independently
determine your interactions with such links. Before submitting personal information to third parties, read
and refer to the privacy policies of these third parties. Huawei does not assume any responsibility for such
interactions.
7. The security and confidentiality of network connections and data transmissions between you and this
Website are subject to the technologies used by you and your network carrier or other external factors
beyond the control of Huawei. Although Huawei utilizes prudent internal security management mechanisms and
operation procedures, and takes technical measures to prevent computer viruses, network attacks, network
intrusions, or other activities that may jeopardize network security, the information and data you provide
to this Website may still be at risk of being intercepted. Huawei does not guarantee the security and
confidentiality of network connections and data transmissions between you and this Website.
Article 6 Privacy and Personal Information Protection
We attach great importance to your personal information and privacy protection. You understand and agree
that during your use of this Community, Huawei will collect and process your personal information in
accordance with the Privacy
Policy of this Community. Therefore, you shall carefully read the Privacy Policy of this
Community to understand the purpose and method of personal information processing, the legal basis, types of
personal information processed, retention period, methods and procedures for exercising user rights, and
measures taken by Huawei to protect your personal information. You can view and download the Privacy Policy
of this Community at the bottom of the home page on this Website. The third-party platforms displayed on
this Website may have their own privacy policies. You shall exercise caution when reading and accepting the
privacy policies of the third-party platforms.
Article 7 Limitation of Liability
1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury)
or arising under applicable laws relating to the protection of your personal information, we are not legally
responsible for any losses that were not foreseeable to you and us, or losses that were not caused by any
breach on our part.
2. Huawei is liable for loss of data only up to the amount of typical recovery costs which would have
arisen, if proper and regular data backup measures been taken by you.
3. In no case shall Huawei be liable for any indirect, consequential, incidental or punitive damages,
including - without limitation- loss of profit or revenues, loss of goodwill or reputation or loss of
opportunity.
4. The limitations of liability set out in this section shall likewise apply to Huawei’s personnel,
vicarious agents or legal representatives.
5. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our
negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does
not allow us to exclude or limit.
6. Liability for any other damage shall be excluded, in particular for data loss or hardware faults caused
by incompatibility between the components already present in your (IT) system and new or modified hardware
and software, or for system malfunctions that may result from existing configuration errors or older,
interfering drivers that were not completely removed.
Article 8 Your Obligations
1. Your use of this Community shall be in strict accordance with applicable national laws and regulations.
You warrant that you will not send or spread information that is in violation of national laws or
regulations as well as moral codes through this Community. Such information includes but is not limited to
information that:
(1) Violates the fundamental principles of the Constitution;
(2) Compromises national security, divulges state secrets, subverts state power, undermines national unity,
or impairs national honor and interests;
(3) Incites ethnic hatred or discrimination or disrupts ethnic solidarity;
(4) Disrupts the religious policies of the country or publicizes evil cults or feudal and superstitious
ideologies;
(5) Spreads rumors, disrupts social order, or undermines social stability;
(6) Spreads or describes content that involves obscenity, pornography, gambling, violence, murder, terror,
or abets crimes;
(7) Threatens, insults, attacks, or defames others, or infringes on the legal rights and interests of
others;
(8) Engages in money laundering, theft of trade secrets or personal information, or other illegal
activities;
(9) Publishes content that infringes on the intellectual property rights of others, including copyright and
trademark rights and other legal rights;
(10) Is otherwise prohibited by laws or administrative regulations.
2. If you violate this Agreement, Huawei, within its reasonable discretion, has the right to give you
warnings, require you to make corrections within a limited time period, suspend services for you, delete
your account, or prohibit your registration permanently based on the severity of the violation. You shall
compensate Huawei or any third parties for any losses arising from such violation in accordance with
applicable laws. If the violation constitutes a crime, this Community has the right to report such violation
to the relevant authorities and assist in the investigation.
Article 9 Updates to This Agreement and Users' Obligations
This Community has the right to modify the terms of this Agreement in due course in accordance with changes
in national laws and regulations or as required by website operations, and publicize the updated agreement
in accordance with national laws and regulations. The updated agreement takes effect after being publicized
and replaces the original agreement. You shall check and read the latest agreement and website announcements
from time to time. If you do not agree to the updated agreement, you have the right to stop using the
services of this Website immediately. By continuing using the services of this Website, you fully agree to
the updated agreement.
In case you registered a user- and/or company-account, we will inform you of any changes via e-mail and ask
for your consent. If you do not object within 6 weeks after being informed of such change, your consent will
be assumed.
In the event that any provision of this Agreement is found to be void, invalid, or unenforceable for any
reason by juridical or administrative agencies, such provision shall be deemed as separable and shall not
affect the validity or enforceability of other provisions of this Agreement.
Article 10 Termination of Services
If you will no longer use this Website, you have the right to disable the services provided for you. Click
My Profile in your account, click Disable Services in the upper right corner, click Disable at the bottom of
the page, and click Confirm in the dialog box that is displayed. After the services are disabled, your data
in this Community will be deleted (except for data required to be retained according to laws, regulations,
and regulatory obligations), unless otherwise agreed by you and this Community or required by applicable
laws and regulations or the binding orders of relevant administrative, law enforcement, and judicial
agencies. You shall bear legal liabilities for any consequences arising from this operation. Exercise
caution when performing this operation. For more information about disabling services of this Community,
click My Profile in your account, click Disable Services in the upper right corner, and view the information
on the page that is displayed.
Article 11 How to Deregister a Company Account
11.1 Right to Deregister a Company Account
You could submit a request for deregistering your Company Account in this Community at any time in accordance with this Agreement, relevant laws and regulations. To deregister a Company Account, only the administrator of the Company Account could apply for it.
11.2 Deregistration Process
You can choose My Profile > Deregister Company Account on this Website and submit a deregistration application.
11.2.1 To deregister your Company Account, you must dissociate your account from the company.. Please choose My Profile > Disassociate. If you wish to assign another person to be the administrator of the account, please assign such permission before you dissociate the account.
To deregister a Company Account that has more than one administrator, all administrators must agree and the deregistration will not succeed if anyone disagrees. Once someone has chosen to Deregister Company Account, the system will inform all administrators about the intent to deregister.
11.2.2 Once the Company Account has been successfully deregistered, we will terminate all the services that are currently provided to you from this Community and will mark your Company Account in our system to prevent further operations and access.
11.3 Impact and Consequences of Deregistration
11.3.1 The consequences of deregistering a Company Account are irreversible. Your administrator account will automatically become a personal account, and you will permanently lose access and use of the Company Account, including but not limited to the following: unable to view or modify any company information after login, unable to access the functions and services offered by this Community for the company, and unable to restore deleted content or data.
11.3.2 You shall acknowledge that the deregistering of your Company Account may affect the business activities or transactions that you participated in within this Community. For example, unredeemed bonus points and outstanding orders under your Company Account may be canceled and voided. Any digital and hard copy certificates that you obtained within this Community will be regarded as invalid, Huawei will not be responsible for any future use and will not be associated with the intent use of such certificates.
11.3.3 Please carefully consider the deregistration of the Company Account, and you shall be only liable for any losses or inconvenience caused by such deregistration.
11.4 Data Retention and Deletion
Once receiving your application for deregistering your company account, Huawei will delete your Company Account’s data within 15 calendar days. However, we might retain some of your data for reasonable and necessary purposes, including but not limited to complying with laws and regulations, handling outstanding transactions, resolving potential disputes or litigations, and fulfilling statutory audit or regulatory obligations. For example, we may need to retain transaction records or financial information for tax filing, audit purposes, or dispute resolution.
The following table lists the retained and deleted company data.
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Company Basic Info
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Purchased Product
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Company Bonus Point
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Incentive and Application
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Redeemed Gift
(Order)
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Certification Approval
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Upgrade/Downgrade Approval
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Retained information
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Company registration No.
Country/City
EDM
Company name
Company ID
Invite code
Channel company
Partner code
Invite code binding time
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Installation scale of Huawei products (inverter)
Installation scale of Huawei products (ESS)
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Consumed bonus points
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Incentive program name
Incentive application form
Incentive application ID
Application time
Approval time
Approval status
Shipment status
Registered company status
Gift name
Total number of gifts
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Order No.
Redeemed gifts
Gift redemption time
Consumed bonus points
Order status
Courier
Tracking No.
Shipment date
Receipt date
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Deleted information
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Account creation time
Number of company members
Registration file
Authenticity documents
Installer level
Company logo
Company address
Phone number
Company website
Company administrator change information
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Available bonus points
Expired bonus points
Accumulated bonus points
Bonus points obtained by SN
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Number of company gift orders
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Approval time
End time
Approval status
Actual certification level
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Number of junior engineers
Number of senior engineers
Approval status
Actual certification level
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If you want to delete all your information after the company account is deregistered, you can contact us via installercert@huawei.com.
Article 12 Applicable Laws and Dispute Settlement
1. This Agreement shall be governed, construed and interpreted in accordance with the laws of England.
2. Any disputes between you and Huawei in relation to this Agreement shall be settled through amicable
negotiation. In case the negotiations fail, any disputes shall be submitted to the competent courts in
England.
Article 13 Contacting Us
If you have any questions about this Agreement, please contact us via:
installercert@huawei.com
Last updated: January, 2025
Effective from: January, 2025
