Huawei Services
At Huawei, we provide comprehensive support for the lifecycle of our products on any solar installation.
Your PV system is our priority and we are here to help maximise your ROI. No matter where our products are, our services follow.
With spare part centers across the globe, we can offer timely product repairs and replacements.

Service Summary
Full Lifecycle Service Guarantee
•   Strong service infrastructure in Europe
•   Local service support with a robust issue-to-resolution process
•   Online Smart PV Support Community
•   8 hour x 5 day remote technical support
•   2 business-day dispatch, normally onsite within 2-5 working days*
* Monday to Friday (excl. public and bank holidays) after the warranty claim has been logged, investigated and confirmed.
Regional Contacts
At Huawei, we offer global services.
Please select your region:

Europe

  • Croatia/Latvia/Bulgaria
    Hotline: 0080077778899
    eu_inverter_support@huawei.com
  • France
    Hotline: 0080033888888
    eu_inverter_support@huawei.com
  • Germany/Switzerland
    Hotline: 0080033888888
    eu_inverter_support@huawei.com
  • Iceland
    Hotline: 8009999 / +40312261911
    eu_inverter_support@huawei.com
  • Italy
    Hotline: 0080033888888
    eu_inverter_support@huawei.com
  • Lithuania
    Hotline: 880031499 / +40312261912
    eu_inverter_support@huawei.com
  • Moldova
    Hotline: 080061499 / +40312261913
    eu_inverter_support@huawei.com
  • Netherlands
    Hotline: 0080033888888
    eu_inverter_support@huawei.com
  • Romania
    Hotline: 0800400879 / +40312291238
    eu_inverter_support@huawei.com
  • Serbia
    Hotline: 800190899 / +40312261914
    eu_inverter_support@huawei.com
  • Slovakia
    Hotline: +40312261915
    eu_inverter_support@huawei.com
  • Spain
    Hotline: 0080033888888
    eu_inverter_support@huawei.com
  • UK
    Hotline: 0080033888888
    eu_inverter_support@huawei.com
  • All other EU Countries
    Hotline: 0080033888888
    eu_inverter_support@huawei.com
  • United States
    Hotline: +1 877 448 2934
    na_inverter_support@huawei.com
  • Canada
    Hotline: +1 877 448 2934
    na_inverter_support@huawei.com
  • Brazil
    Hotline: +0 800 707 7073
    la_inverter_support@huawei.com
  • Mexico
    Hotline: +1 800 227 6391
    la_inverter_support@huawei.com
  • Chile
    Hotline: 800 201 866
    la_inverter_support@huawei.com
  • Argentina
    Hotline: 800 444 2257
    la_inverter_support@huawei.com
  • China
    Hotline: 400 822 9999
    solarservice@huawei.com
  • Japan
    Hotline: 0120 838 770
    jp_inverter_support@huawei.com
  • India
    Hotline: 1800 103 8009
    in_inverter_support@huawei.com
  • Australia
    Hotline: 1800 046 639
    au_inverter_support@huawei.com
  • New Zealand
    Hotline: +40312261901 / 0800 779955
    au_inverter_support@huawei.com
  • Malaysia
    Hotline: 0080021686868 / 1800220036
    apsupport@huawei.com
  • Singapore
    Hotline: 00180021686868 / 8006011449
    apsupport@huawei.com
  • Vietnam
    Hotline: 0060321686868
    apsupport@huawei.com
  • Philippines
    Hotline: 0080021686868 / 0060321686868
    apsupport@huawei.com
  • Indonesia
    Hotline: 00780021686868 / 0078036015234
    apsupport@huawei.com
  • Thailand
    Hotline: 00180021686868
    (IDD toll free, for landline and AIS)
    (+66)26542662
    (local call rate, for AIS, DTAC, True, TOT)
    apsupport@huawei.com
Download Center plus
Please select relevant products：
Online Feedback
Warranty Check
To check your warranty, please follow this link:
Check Warranty >
Training & Certification
We would like to invite you to participate our training program to learn more about our Solar products. Huawei’s FusionSolar products have many unique features and benefits, which we will introduce to you, along with the training to enable you to better sell and provide customer support for these products and solutions.

We have standard training courses and materials, which is also adjustable according to your focus so as to have a better understanding and improvement.

The training centers are located in Romania, Germany, UK, Spain, France, Netherlands, Italy, Ukraine, Turkey which you can select and contact us for having the training. Also we can provide the on-site training on request within above countries.
Learn More > Check Certificate > Find Out Training Center Locations >
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Germany